Help Me Choose

INITIAL DISCLOSURE DOCUMENT

The Financial Conduct Authority (FCA) is the national independent regulator of financial services.

As a business that is regulated, the FCA require that we provide you with an ‘Initial Disclosure Document’ to help you decide if the products and services we offer are right for you. The document details information about our business, who regulates us, the products we offer, the services we provide, what we charge for providing these services, our complaints process and details about the Financial Services Compensation Scheme.

Who are we?

LetsTalk Leasing is a trading style of LetsTalkFleet Limited and is a private limited company. We are authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender and we provide motor vehicle finance brokerage services to customers via third party finance providers on personal and business contract hire agreements.

Company Details

Registered Office Address:  City Of Salford Community Stadium, 1 Stadium Way, Manchester, England, M30 7EY. Company No.: 10597935, FCA Firm Reference No.: 773324 Data Protection Reg: A8184834 VAT No: 267815273 BVRLA Membership No.:7281

Our principal place of business is at 1 Stadium Way, Salford, Manchester M30 7EY.

The services we provide

We work with a number of the largest UK Vehicle financing companies to find competitive vehicle leasing offers for both consumers and businesses.

We will look to provide you with vehicle leasing options that are aligned to your requirements and comparable details of firms most appropriate to your lending or purchase requirements. We will also provide general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs and establish a credit line.

It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product. You will not receive formal advice, or a recommendation from us, but we will look to provide you with information and options so as to assist you in making an informed choice based on your specific requirements.

The products we use

As an FCA regulated credit broker we are able to introduce you to a carefully selected panel of finance providers who can help you finance your vehicle and provide other products/services that you may require, including vehicle servicing and maintenance packages. We will not offer facilities outside of this panel.

We will provide you with general information on vehicle leasing, or comparable details of lenders suitable to your requirements. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal. We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

The fees we charge

Administration Fee - We charge an Administration fee of £150 + VAT for our services. This Administration Fee covers the costs we incur for arranging your vehicle hire agreement including ordering your vehicle, arranging your finance and organising delivery of your vehicle. This Administration Fee is payable by debit or credit card or by BACs payment and is taken after we have confirmed finance approval from your chosen finance company and we are in possession of all relevant paperwork signed by yourself instructing us to place an order on your behalf. Credit card payments will be subject to a 1.95% charge. Hire Agreement Mileage Amendment Fee – When your actual mileage driven is not aligned to the contracted mileage on your Hire Agreement, subject to approval by your finance company, you may be able to amend your agreement. Hire Agreement Mileage Amendments (e.g. reductions or increases to contracted mileage) will incur a fee of £65 + VAT for providing this service. The Hire Agreement Mileage Amendments Fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, this option to amend your agreement is not offered by all finance companies and that amendments to your Hire Agreement terms will result in changes to your monthly Lease charges to reflect the changes made. Our Customer services team will be happy to support and advise you regarding your specific options. Hire Agreement Term Extension Fee – When you near the end of your Hire Agreement term and subject to approval by your finance company, you may be able to extend your agreement. Hire Agreement Term Extensions will incur a fee of £65 + VAT for providing this service. The Hire Agreement Term Extension Fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, this option to amend your agreement is not offered by all finance companies and that amendments to your Hire Agreement terms will result in changes to your monthly Lease charges to reflect the changes made. Our Customer services team will be happy to support and advise you regarding your specific options.

Who regulates us?

LetsTalk Leasing is a trading style of LetsTalkFleet Ltd and is regulated by the FCA. These details can be verified by viewing the Financial Services Register at www.fca.org.uk/register/or contacting them on: 0300 500 8082. Our company reference number is 773324.

Confidentiality and Data Protection

Throughout the process of obtaining finance for your vehicle agreement it is necessary to collect personal information from you. This information will shared with the finance lender we have selected for you, but will not be shared with any other third party. Full information on our privacy policy can be found here Privacy Policy

Dispute Resolution and Complaints

LetsTalk are passionate about delivering excellent service to all of our customers. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

If you have a complaint about any aspect of our service then we would like to hear from you. To register a complaint, contact us by:

Email: complaints@letstalkfleet.co.uk Telephone: 0330 056 3331

Or write to us at:

Customer Resolutions LetsTalkFleet Limited 1 Stadium Way Salford M30 7EY

For more information please see our Complaints Handling Policy.

British Vehicle Rental and Leasing Authority (BVRLA) Code of Conduct

The BVRLA is the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles for both business and consumer users.

The BVRLA code of conduct sets out the standards it expects its members to achieve in all aspects of the brokering of leased vehicles.

BVRLA membership ensures the customer that they should expect the highest levels of professionalism and integrity when using a BVRLA member.

As a Leasing Broker Member of the BVRLA we adhere in full to their code of conduct.

For full details of the BVRLA Code of Conduct please see www.bvrla.co.uk/LeasingBrokerC...

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