Help Me Choose

YOUR GUIDE TO MAINTENANCE

You are responsible for maintaining and servicing your leased vehicle in line with the vehicle manufacturers service schedule guidelines. The choice is yours, you can arrange maintenance and servicing of your vehicle independently via a main dealership or independent repairer (if using independent repairers please ensure that they use genuine manufacturer parts and approved fluids) or you can add onto your lease cost a comprehensive Maintenance and Service package. All of the thousands of vehicles that we offer come with the option of taking out a full and comprehensive Maintenance and Servicing Package for an additional fixed monthly fee. This can easily be added to your rental agreement and monthly lease charge. At the point of ordering your vehicle.

CHOOSING A MAINTENANCE PACKAGE

All of the thousands of vehicles that we offer come with the option of taking out a full and comprehensive Maintenance and Servicing Package for an additional fixed monthly fee. This can easily be added to your rental agreement and monthly lease charge at the point of ordering your vehicle.

Benefits - Costs

  • Ease of budgeting…for a fixed monthly cost All of Your vehicles maintenance and servicing cost are covered.
  • Discounted maintenance and servicing costs…. By leveraging the buying power of a company that purchases services for thousands of vehicles every year as opposed to an individual that purchases these services as an individual, benefiting from Discounted labour rates and parts replacements.

Benefits - Service

  • One number to call for all your maintenance and servicing needs
  • Quality service from a UK network of approved garages, by skilled and qualified people
  • Complete peace of mind that you have all of your motoring maintenance and service costs covered and that your vehicle is being serviced in line with your vehicle manufacturer service schedule

Benefits - Convenience

  • Preferential booking times and proactive vehicle off road downtime management
  • Option for home/business collection & delivery for your convenience and at no cost (Subject to availability and notice period)
  • Courtesy car upon request from the service provider (Subject to booking and availability)

Common Maintenance Questions

What is included in a maintenance package?

  • All scheduled maintenance and services as per your vehicle manufacturers service schedule
  • Tyres - Unlimited premium branded tyre replacements including balance and valve Option for free of charge mobile fitting service for your convenience (subject to appointment booking). No charges for puncture repairs or damaged tyre replacements (subject to terms of Finance company). Tyres are replaced subject to manufactures safety standards which is normally stated as tread depth of less than 2mm
  • Mechanical and electrical replacements and repairs due to fair wear and tear, including all labour and parts costs
  • Perishable items - Including all batteries, wiper blades, bulbs, exhausts, cam belts, alternators and starter motors
  • MOT tests - If required new vehicles do not require an MOT until they are 3 years old 
  • Comprehensive breakdown and roadside assistance cover

What is not included in a maintenance package?

  • Repairs required as a result of an accident or driver fault
  • Items missing due to theft or malicious damage
  • Items missing due to theft or malicious damage
  • Lubricants and fluid top ups between service intervals (e.g. brake fluid, screen wash and oil)
  • Replacement or repairs of glass e.g. windscreens  
  • Misfuelling - Fuel drainage or damage resultant from misfuelling

When does my lease car need servicing?

It is important to service your vehicle so that the parts which wear down over time and usage can be checked and replaced as needed. A full service is usually required every 12 months or 12,000 miles, however every vehicle is different, so to find out what needs replacing and when (known as 'service intervals'), you should check your vehicle handbook. Also nearly all new vehicles now have some form of warning message on the vehicle dashboard indicating that a service is due.

What is the cost of a maintenance and service package?

This will vary dependant upon the make and model of the vehicle you have chosen, the length of your agreement and the annual mileage you have chosen. But irrespective of the vehicle or lease agreement parameters you have chosen you will always benefit from the discounted parts and labour costs.

Where do I take my lease vehicle for servicing?

With Maintenance and servicing package included in my lease? - You will be able to take your vehicle to any manufacturer approved UK based dealership to have your vehicle serviced and if applicable have an MOT completed. Along with your rental agreement documentation you will be provided with details of your maintenance and service package along with contact details so that you can make any maintenance and service bookings at your convenience. A courtesy vehicle can also be requested or free of charge collection and delivery of your vehicle (subject to availability when you make your booking).

No Maintenance and servicing package included in my lease? You can arrange maintenance and servicing of your vehicle independently via a main dealership or independent repairer (if using independent repairers please ensure that they use genuine manufacturer parts and approved fluids)

Do I need to get an MOT for my lease vehicle?

Vehicles leased for more than 3 years will require an MOT at the appropriate time, this will be covered by the optional maintenance and service package if chosen as part of your lease agreement or will be at your cost and responsibility if no optional maintenance and service package have been selected.

NEW VEHICLE WARRANTY

All new vehicles will come with a full manufacturer warranty, If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty outstanding from the original date of registration. Details of the specific warranty can be viewed on the technical section of the individual vehicles. For full details relating to your vehicle manufacturer warranty visit the manufacturer website for details of the specific offering.

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