1.1 We are committed to safeguarding the privacy and confidentiality of our website visitors. We are registered with the Information Commissioners Office (ICO) ; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website or for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(c) Information that you provide by way of completing your order or finance application
(d) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(e) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) to undertake credit checks
(c) send you email notifications that you have specifically requested;
(d) processing and billing of your vehicle order or other services purchased
(e) send you our email newsletter (you can inform us at any time if you no longer require the newsletter);
(f) send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email, SMS Text or similar technology (you can inform us at any time if you no longer require marketing communications);
(g) detection and prevention of fraud
(h) verify compliance with the terms and conditions governing the use of our website.
3.3 We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, funders, web hosting provider, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and to enable us to fulfil our role in providing services to you.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. Retaining personal information
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6. Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Updating information
9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
10.1 In order to continually improve our service offering and ensure compliance with our legal obligations as an FCA regulated business, we may monitor and record communications with you Such actions will assist training, quality of service delivery, fraud prevention and compliance.
12. Data protection registration
12.1 We are registered as a data controller with the UK Information Commissioner's Office.
12.2 Our ICO data protection registration number is ZA252064
13. Contact us
13.1 This website is owned and operated by LetsTalk Leasing, LetsTalk Leasing is a trading style of LetsTalk Fleet Limited.
13.2 You can contact us by phone, or email or in writing, using the contact details published on our website from time to time. You’ll find them, at the bottom of our home page.
2 About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that we store on your browser or the hard drive of your computer (or other device such as mobile phone) if you agree. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.
2.3 Cookies do not typically contain any information that personally identifies a user
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
3 Analytics cookies
3.1 We use Google Analytics to analyse the use of our website and so that we can improve it for individuals that visit and use it.
3.2 Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
3.3 Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
3.4 Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
3.5 Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
4 Blocking cookies
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.
5 Deleting cookies
5.1 You may also choose to delete the cookies already stored on your computer.
5.2 Deleting cookies will have a negative impact on the usability of many websites.
6 General Information about cookies
6.1 For comprehensive information, including how to restrict, block and delete cookies, please visit: https://www.aboutcookies.org